Privacy Policy

1. Introduction

JumpFast Technologies ("we", "us", or "our") operates ClearWork (the "Service"), a project management platform for agencies and studios. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account.
• Organisation Data: Organisation name, team member details, and role assignments.
• Project Data: Projects, tickets, comments, attachments, and any other content you create within the Service.
• Payment Information: Billing details processed through our third-party payment provider. We do not store full payment card details on our servers.
• Communications: Information you provide when contacting our support team.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, actions taken, and time spent on the Service.
• Device Information: Browser type, operating system, device type, and screen resolution.
• Log Data: IP address, access times, and referring URLs.
• Cookies and Similar Technologies: We use cookies and local storage to maintain your session and preferences.

3. How We Use Your Information

• Provide, maintain, and improve the Service.
• Authenticate your identity and manage your account.
• Process transactions and send related information.
• Send administrative notifications, updates, and security alerts.
• Respond to your inquiries and provide customer support.
• Analyse usage patterns to improve user experience and develop new features.
• Power AI features such as project kickstart, ticket breakdown, and summarisation (your data may be processed by third-party AI providers under strict data processing agreements).
• Detect, prevent, and address technical issues and security threats.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Within Your Organisation: Data you create is visible to other members of your organisation based on their roles and permissions.
• Shared Links: If you create a shareable project link, the linked content is accessible to anyone with the link (and password, if set).
• Service Providers: We use third-party vendors for hosting, analytics, payment processing, and AI processing, all bound by data processing agreements.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS), secure authentication with JWT tokens, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you the Service. When you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal or legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Request an export of your data in a structured, machine-readable format.
• Objection: Object to certain processing of your data.
• Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise these rights, contact us at contact@jumpfast.tech.

8. Cookies

We use essential cookies to maintain your authentication session and preferences. We also use analytics cookies (Vercel Analytics) to understand how the Service is used. You can control cookie settings through your browser preferences.

9. Third-Party Services

The Service integrates with third-party services including Google OAuth for authentication, Vercel for hosting and analytics, and AI providers for intelligent features. These services have their own privacy policies, and we encourage you to review them.

10. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

JumpFast Technologies
Email: contact@jumpfast.tech